AI Guides / AI for hotels

Reply to guest reviews with AI, for hotels

Online reviews pile up while you're checking in guests and fixing broken room keys. AI drafts the initial response for each one so you don't stare at a blank screen late at night.

What to gather first

• Three of your favorite past replies
• House rules on refunds and room changes
• The new reviews waiting for an answer

Which app

For this one, a plain AI chat window is enough. Open the chat, paste what you gathered, and type the message below.

How to do it

1. Paste your past replies. Put three good replies into the chat. Tell AI that these show your normal tone with guests. AI reads them to match how you talk.
2. Drop in the new review. Copy the text left by the guest. Include their rating and any specific room or meal details they mentioned. AI sorts the praise from the pain points.
3. Read the draft reply. AI hands back a short message addressed to the guest. It thanks happy travelers and addresses complaints without making wild promises. Check every fact it mentions.
4. Fix the text and post. Edit out anything that doesn't sound like you. Add the guest's name if it's missing. Paste your approved note straight onto the travel site.

What to type first

Change the words to match your business. AI follows what you say, so say what done looks like.

Before you trust it

• Look for promises of free nights, credits, or policy changes you cannot keep.
• Make sure the reply names the actual room type, view, or meal the guest mentioned.
• Check that the tone sounds like someone who works at your front desk, not a computer.

Give AI your guest surveys from last week to list the top three repairs people asked for.

More for hotels

• Answer guest inquiries faster
• Build local guest guidebooks